These companies have had a performance boost!The following are testimonials from some of the companies who have had their performance boosted by us. Please contact us for more details on how we helped these companies and how we can boost your performance!
- Customer Service - Sales - Productivity - Quality -
“Philip’s [Managing Principal BusinesSPM] presentations were engaging, memorable, and powerful. A number of my students cited his contribution as a formative part of their overall learning experience”
Jonathan Pratt, Senior Lecturer, University of Technology Sydney
“Philip [Managing Principal BusinesSPM] is a very dynamic, effective and pragmatic sales coach. It is a real pleasure to work with Philip.”
Christophe Capel, Consulting & Implementation Manager, Iris Interactive
“The most recent assignment was to prepare, and gain agreement to, Service Level Agreements between SBS and the various Boral businesses we serve. This assignment comprised redesigning existing SLAs to better suit our service strategy. Philip [Managing Principal BusinesSPM] completed the assignment to schedule, within budget and to the satisfaction of internal and external customers.
I have no hesitation in recommending Philip to anyone requiring the services of a person experienced in IT services, business operations, process improvement and customer satisfaction improvement.”
Kelvin McGrath, GM Shared Business Services, Boral Limited
"BusinesSPM conducted a review of the Business Objects Australia-New Zealand business. They helped me identify where there was unrealised potential for revenue and margin improvement and where the barriers were to unlocking that potential. They then helped the ANZ management team develop roadmaps and priorities to deliver on that performance improvement. The results were so good that I contracted BusinesSPM to do the same for our Greater China businesses, and the outcome was just as impressive."
Keith Budge, SVP and GM Asia Pacific, Business Objects
“Philip Radburn [Managing Principal BusinesSPM] ... established our Customer Care organisation from scratch, and built it into a team of 15 people operating in all countries in the region ... undertook sales productivity studies for seven Oracle country operations in the Asia Pacific Division including India, China and Australia. He then coached and supported the local MDs and management teams to implement the identified improvements and worked with Divisional management to standardise key processes ... led a team of 20 or more people in India, Singapore and Australia who provided operational support (involving sales systems, data quality, sales training, and process improvement) to the Division. Through this work, Philip made a significant contribution to our sales growth.“
Derek Williams, EVP Asia Pacific, Oracle Corporation